Last updated: 19 February 2026
This Privacy Policy (the “Policy”) explains how and why ProAcademicHelp (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you access or use our services (the “Services”).
ProAcademicHelp is an internationally based educational support platform assisting students studying in Australia and those enrolled in Australian educational institutions worldwide.
We process personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant data protection laws.
By using our Services, you agree to the terms of this Policy. If you do not agree with our practices, please refrain from using the Services.
1. Information We Gather
Information You Provide
We collect personal information that you voluntarily provide when you:
- Request information about our Services
- Submit an inquiry or order
- Communicate with our support team
- Participate in activities on our Website
This information may include your name, email address, phone number, study level, academic requirements, and other details relevant to providing educational support.
You confirm that all personal information you provide is accurate, complete, and up to date, and you agree to notify us of any changes.
We do not intentionally collect or process sensitive information (such as health, biometric, or other special category data) unless required by law and provided with your explicit consent.
Information Collected Automatically
When you use our Website, we may automatically collect certain technical information, including:
- IP address
- Device identifiers
- Browser type and version
- Operating system
- Usage statistics and interaction data
We may also collect information about:
- Pages visited
- Time spent on pages
- Navigation paths
- Traffic sources (e.g., search engines, referrals, advertisements)
This information helps us maintain security, improve performance, analyse user behaviour, and enhance the functionality of our Services.
2. How We Process Your Information
We use your personal information to:
- Provide, manage, and improve our Services
- Process orders and respond to inquiries
- Communicate service-related updates
- Prevent fraud and ensure platform security
- Comply with legal and regulatory obligations
- Fulfil other specific purposes with your consent
We only process personal information where we have a lawful basis to do so, including where processing is necessary to provide Services requested by you, to meet legal obligations, or to support our legitimate business interests.
3. Disclosure of Your Information
We may share your personal information in limited circumstances, including:
- With independent Tutors for the purpose of delivering educational support
- With trusted service providers (e.g., payment processors, hosting providers, analytics services)
- With affiliated entities operating under the same data protection standards
- In connection with corporate restructuring, mergers, or acquisitions
- Where required by law or regulatory authorities
All third parties with whom we share data are required to implement appropriate data protection and security measures.
4. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies (such as web beacons and analytics tools) to:
- Enable essential platform functionality
- Maintain security and prevent fraud
- Remember user preferences
- Analyse usage and performance
- Improve user experience
Some third-party service providers may also use cookies for analytics or advertising purposes.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain features of the Website.
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Policy
- Provide Services to you
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
When personal information is no longer required, we securely delete or anonymise it. If deletion is not immediately feasible (for example, due to backup systems), we isolate the data from further processing until permanent removal is possible.
6. Collection of Information from Minors
Our Services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from individuals under 18.
If we become aware that personal information has been collected from a minor without appropriate authorisation, we will take reasonable steps to delete such information.
If you believe we may have collected information from a person under 18, please contact us immediately.
7. Legal Grounds for Data Processing
Under Australian privacy law, we collect and process personal information where:
- It is reasonably necessary for providing our Services
- You have given consent
- Processing is required or authorised by law
- It supports our legitimate business interests in operating and improving our platform
We ensure that all processing activities are conducted in a fair, lawful, and transparent manner consistent with the Australian Privacy Principles.
8. Your Privacy Rights
Subject to applicable law, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of personal information (where legally permissible)
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Please note that certain information may be retained where required by law or for legitimate business purposes, such as fraud prevention or compliance.
9. Controls for “Do-Not-Track” Features
Some browsers offer a “Do Not Track” (DNT) feature. Currently, there is no universally accepted standard governing DNT signals. As a result, our Website does not respond to DNT browser settings at this time. If industry standards change, we will update this Policy accordingly.
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Where changes are significant, we may provide additional notice via email or a prominent Website notification. Continued use of our Services after updates constitutes acceptance of the revised Policy.
11. Exercising Your Rights
To submit a request regarding access, correction, deletion, or other privacy rights, please contact us at [email protected].
We will respond in accordance with applicable Australian privacy laws and may require verification of your identity before fulfilling your request.
12. Contact
If you have any questions, concerns, or comments about this Policy or our privacy practices, please email us at [email protected].